Britannic Technologies ltd
Harness The Power Of The Connected Guest
About Jonathan Sharp
Jonathan Sharp is a communications visionary and established technology business leader with over 20 years’ proven excellence in driving business innovation and transformation. As Sales & Marketing Director at Britannic Technologies, Jonathan puts enthusiasm into technology adoption and delivery, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.
Jonathan encourages technology and business leaders to think bigger and, working closely with key strategic partners and major customers alike, regularly shares ideas and strategies to leverage the many benefits of evolving technologies, applications and business models through customer workshops, seminars and conferences. Throughout his tenure he has introduced a number of technology innovations and led large technology deployments for both public and private sector organisations.
Guest expectations are changing like never before, they are more connected, more demanding and more influential. They have the power to influence your brand from their always on, always connected mobile device and social media commentary. Without question, advances in consumer technology is disrupting the market, creating the opportunity for a truly connected guest experience, leveraging guest power and creating new exciting opportunities for efficiency, guest advocacy and new models for commercial success. This presentation will explore how you can prolong customer engagement and deliver a consistent guest experience by tapping into your customers’ smartphone use. Delegates will learn how to enrich their guest experience with voice, messaging, social and mobile applications that seamlessly connect guests and staff from first contact to departure. You will also pick up ideas how to better utilise mobile devices as an additional customer service channel and data engine that delivers guest data into the back office, allowing you to tailor guest services based on customer insight. Additionally, examples from Mondrian London and Grange Hotels amongst other businesses will illustrate how front and back office communications can be connected within a single hotel or across properties for maximum operational efficiency and shared intelligence.